Frequently Asked Questions

Everything you need to know about your INMO XR experience

What is the typical shipping time for international orders?

We offer worldwide shipping via express carriers. Most international orders are processed within 2 business days and arrive within 7 to 10 business days depending on your location.

Do the INMO XR glasses come with a warranty?

Yes, every pair of INMO XR glasses includes a standard 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use conditions.

What is your return policy if I am not satisfied?

We offer a 30-day return window from the date of delivery. Items must be returned in their original packaging with all accessories included to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are prescription lenses compatible with INMO XR?

Yes, INMO XR features a detachable lens frame that allows you to install custom prescription lenses through your local optician or our certified lens partners.

How do I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.