Returns & Exchanges
At INMO XR, we stand by our cutting-edge AR technology and offer a 30-day return window for all glasses and accessories in their original condition. If you are not completely satisfied with your augmented reality experience, we provide a streamlined process for refunds and replacements.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation for the return to receive your Return Merchandise Authorization (RMA).
Prepare Your Device
Ensure the INMO XR glasses are factory reset, packed in their original box with all cables, manuals, and accessories included to qualify for a full refund.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt.
Inspection and Refund
Once our technical team inspects the hardware for damage and confirms all components are present, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing